The Palawan branch of the Philippine Charity Sweepstakes Office (PCSO) based in Puerto Princesa City received the highest ratings from the 2017 Customer Satisfaction Survey commissioned to the Development Academy of the Philippines (DAP).
PCSO General Manager Alexander Balutan said the branch office was adjudged best for both medical assistance and prize claims.
“I would like to congratulate the men and women of our Palawan branch office headed by Rolando ‘Orly’ Batislaong for a job well done,” Balutan said.
In an interview, the 44-year-old Batislaong said they are flattered with the observation. He has been with PCSO for 20 years, serving as Palawan’s Branch Manager for nearly 17 years.
The branch has a daily Individual Medical Assistance Program (IMAP) allocation of P200,000, catering to 30-40 patients a day.
In 2017, Palawan served on 8,167 number of cases for a total of P49 million.
The top three natures of cases include hospitalization with P3,812 cases at P30 million; laboratory/diagnostic procedures with 3,043 cases at P10 million; and dialysis (peritoneal/hemodialysis) with 455 cases at P4 million.
For the first quarter of 2018, the branch has already served on 2,304 cases at P12 million, an 11.6% increase compared with the same period last year, where in 2017 first quarter, there were 2,064 number of cases at P12 million.
Palawan is the largest province in terms of land area. The distance from the PCSO office to the city from north to south is approximately 300 kilometers.
The branch has only nine personnel: Branch manager, accountant, cashier, electronics and communication equipment technician, admin aide, one licensed social worker, clerk, supply officer and bookkeeper (both assigned at Small Town Lottery in Taytay). It opens at 8 a.m. and closes at 5 p.m.
While they cannot please everyone, Batislaong encourages clients to approach him or they can write down comments or suggestions on the feedback forms, which are readily available in their office.
If the Palawan branch got the highest rating, Lung Center of the Philippines (LCP) was the lowest rated office, with 83.9% of respondents satisfied, followed by Davao, with 88.7% of the respondents satisfied.
For prize claims, Cagayan de Oro acquired the lowest rating, with only 92.9% of the respondents satisfied.