Novotel Manila Araneta City continues to elevate Philippine hospitality on the global stage, proving that true excellence lies in delivering both exceptional guest experiences and responsible, sustainable operations. Fresh from being named the 2024 LISTeN Program Champion in the midscale market category for the third time, the hotel once again reaffirms its leadership in personalized service, guest listening, and satisfaction. At the same time, Novotel together with ibis Styles Manila in the City of Firsts proudly celebrates being awarded the prestigious Green Key Certification, an international recognition of their steadfast commitment to environmental stewardship and eco-conscious hospitality practices.
These twin milestones highlight not only the hotels’ ability to anticipate and exceed guest expectations but also their dedication to protecting the planet for future generations. By combining world-class service with a greener, more sustainable future, Araneta Hotels Inc. continues to set new benchmarks for hospitality in the Philippines and strengthens its place as a leader in the global industry.
LISTEN PROGRAM CHAMPION
Consistently Raising the Bar for Guest Satisfaction and Personalized Service
Novotel Manila Araneta City proudly announces its latest milestone, being crowned the 2024 LISTeN Program Champion in the midscale market category. With an impressive average score of 97.23%, even surpassing last year’s score, the hotel continues to represent the Philippines on the global stage, securing its third championship title following victories in 2019 and 2023.
The LISTeN Program, AccorHotels’ signature quality program, evaluates hotels based on five key pillars: client recognition, needs qualification, client stay information, personalized proposition, and overall guest experience. Its principles emphasize guest-centric service, seamless communication, and tailoring every stay to meet unique customer needs.
“At Novotel Manila Araneta City, our guests remain at the heart of what we do,” said Maria Manlulu-Garcia, Cluster General Manager of Novotel and ibis Styles Manila Araneta City and Accor Area General Manager for The Philippines Premium, Midscale, and Economy brands. “This recognition reflects the unwavering dedication of our team throughout the years, who go above and beyond each day to deliver outstanding hospitality and create unforgettable moments for every guest.”
Behind this success is Novotel Manila’s commitment to innovation and guest satisfaction. From well-appointed rooms and vibrant social spaces to world-class dining options, the hotel continues to redefine hospitality in the midscale segment.
“This distinction is a testament to the trust our guests place in us and the dedication of our entire reservations and guest service center team,” shared Anne Cruz, Cluster Director of Reservations. “Earning the title of LISTeN Champion once again challenges us to continue setting new benchmarks in service excellence and to deliver memorable experiences with every stay.”
As Novotel Manila Araneta City celebrates this recognition, it reaffirms its dedication to setting new benchmarks in guest listening, personalization, and world-class service solidifying its position as a leader in the hospitality industry.
Discover more about the award-winning hotel at www.novotelmanilaaranetacity.com.
NOVOTEL & IBIS STYLES MANILA ACHIEVE GREEN KEY CERTIFICATION
Responsible Hospitality with a Commitment to the Planet
Novotel and ibis Styles Manila Araneta City have officially been awarded the globally recognized Green Key Certification, affirming their outstanding commitment to environmental stewardship and sustainable hospitality.
Green Key is a leading international certification granted to hotels and lodging facilities that uphold stringent standards in energy and water conservation, waste management, sustainable purchasing, and environmental education. With these certifications, both Novotel and ibis Styles stand out as trailblazers in sustainable operations, resonating with eco-conscious travelers and reinforcing Accor’s leadership in responsible hospitality.
“At Novotel and ibis Styles Manila Araneta City, our Green Key certification reflects our unwavering commitment to protecting the planet while delivering exceptional guest experiences,” said Maria Manlulu-Garcia, Area General Manager. “This achievement demonstrates that sustainability and comfort can go hand in hand.”
This recognition builds on Novotel Manila’s decade-long sustainability journey, where eco-initiatives have been deeply integrated into its operations, and complements ibis Styles Manila’s modern design sensibility and eco-aware amenities. Together, both hotels place sustainability at the very core of their service.
Guest rooms across the two properties are designed to be plastic-free, with refillable water containers, pump dispensers for toiletries, and the elimination of single-use plastics. Eco-certified paper products and biodegradable trash linens further reduce waste. Energy conservation is also prioritized through preset air-conditioning, LED lighting, and towel and linen reuse programs.
In dining, both hotels prioritize food waste reduction and plastic-free dining, offering vegetarian menu options and eco-friendly containers. Novotel goes further by donating untouched breakfast food to the Philippine Red Cross. Meetings and events are also managed sustainably, with QR code menus, LED signage, reusable flip charts, and reduced paper use.
Behind the scenes, the hotels emphasize eco-certified suppliers, proper waste segregation, in-house water refilling stations, eco-friendly cleaning products, and energy-efficient LED lighting. Staff and guests alike are encouraged to participate in eco-initiatives through Earth Hour celebrations, clean-up drives, and energy-saving practices such as reduced car idling, underscoring their shared commitment to responsible hospitality.
These Green Key certifications highlight Araneta Hotels Inc.’s commitment to a greener, more sustainable future. Both Novotel and ibis Styles Manila Araneta City will continue to strengthen and expand eco-friendly initiatives as part of their ongoing sustainability journey.
