The Philippine Health Insurance Corporation (PhilHealth) once again received the coveted International Organization for Standardization–Quality Management System (ISO-QMS) 9001:2008 Certificate, following the recommendation of the third party auditor, Anglo Japanese American (AJA) Registrars Inc. (AJA).
This time, the certification expands the coverage nationwide as it includes the remaining 16 PhilHealth Regional Offices (PROs), one (1) Local Health Insurance Office (LHIO) per PRO and two (2) Branch Offices, with validity until September 2018.
The newly covered LHIOs include Manila, Benguet, Eastern Pangasinan, Ilagan, Bataan, Lipa, Catanduanes, Antique, Dumaguete, Tacloban, Zamboanga del Norte, Bukidnon, Tagum, Kidapawan, Tandag and Marawi. The two (2) Branch Offices include National Capital Region-South and PhilHealth Regional Office’s Branch III-A.
The AJA assessed the compliance of newly covered offices against the ISO QMS standards on Nov. 14 to Dec. 22, 2016. The scope of registration of PhilHealth’s QMS is “Public Administration” covering the corporation’s core/realization processes that include member coverage, benefit delivery and provider management; as well as its management and support processes.
Being an ISO-certified institution, PhilHealth is expected to drive continuous improvement of the National Health Insurance Program (NHIP) processes and its services to consistently fulfill member requirements. This assures PhilHealth members that research and development processes for product and service enhancement are geared towards achieving customer satisfaction.
Initially, the ISO 9001:2008 Certification was awarded to PhilHealth Central Office, Regional Office IV-A in Lucena City and Local Health Insurance Office–Calamba last Dec. 2014. In 2015, PhilHealth endeavored to expand the implementation of the QMS and obtain the ISO certification for all PROs and one LHIO per PRO.
Recently, PhilHealth was selected by the Government Quality Management Committee as one of the priority agencies for the expansion and transition to ISO 9001:2015 standard.