The Social Security System (SSS), particularly 11 of its branch offices, recently received multiple recognitions from the Anti-Red Tape Authority (ARTA) for outstanding commitment to provide efficient, transparent, and accessible services as well as deliver responsible governance.
Among the 860 government agencies evaluated for the 2023 Report Card Survey (RCS) 2.0 Batch 1 Cycle, SSS branches in Congressional, Pasay-CCP Complex, Sta. Cruz, Naga, Cebu-NRA, and Kalibo were given the prestigious ARTA RCS Gold Awards for achieving excellent ratings in a ceremony held on October 30, 2024, at Hotel Conrad Manila.
Meanwhile, presented with the ARTA RCS Silver Plaques of Recognition for obtaining very satisfactory ratings were the pension fund’s branches in Diliman, Navotas, Manila, Bacoor, and Tabaco.
SSS Officer-in-Charge and Executive Vice President for Branch Operations Sector Atty. Voltaire P. Agas expressed the institution’s deep gratitude for having received six gold and five silver awards from ARTA.
“We thank ARTA, led by Director General and Secretary Ernesto V. Perez, for acknowledging our efforts to promote ease of doing business and efficient service delivery. This recognition is a testament to our dedication to optimizing our processes and ensuring that we provide better services to all SSS stakeholders,” Agas said.
“These awards will certainly push us to always go above and beyond, and to work toward excellence. In addition, we plan to work on long-term solutions such as continuously digitizing our services to make it easier for our members to transact with us,” he added.
The RCS 2.0 is an important tool for evaluating the effectiveness of the Citizen’s Charter in streamlining regulatory processes and improving government service delivery in accordance with Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
In 2023, the SSS garnered a satisfaction rating of 92.2% in ARTA’s Harmonized Client Satisfaction Measurement (HCSM) Survey, well above the passing rate of 80%. The HCSM Survey was conducted among members and employers who transacted with SSS either online or in-person at their branches in 2023.
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