World’s first Foundever hub opens in Cebu

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Foundever™ has hit the ground running in the Philippines following its global rebranding in March.

The leading outsourcing company formerly known as Sitel Group has opened the world’s very first hub bearing the new name Foundever in the Cybergate Galleria Cebu in Benedicto St., Cebu.

With this development, the company will make available +2,400 jobs across its three locations in Cebu City for the first half of 2023.

“This will not only contribute to our growth strategy, but also provide exciting career opportunities for talented individuals here,” said Mae Blanco, Talent Acquisition Director for Foundever, at the recent launch event for the Cebu hub, which is the company’s third overall in the city.

Dorothee Dalaine, Foundever Vice President for Global Associate Experience, disclosed that the company plans to fill a variety of roles across several industries, including customer service, technical and telecommunications support, healthcare services, financial and banking services and travel. 

“As a company that supports omni-channel communication, we will be continuously seeking to hire voice, email, and chat associates to ensure our customers receive the best possible service. We believe these diverse roles will provide exciting opportunities for local professionals looking to join the Foundever family and contribute to our growth and success,” she said.

Ravi Iyengar, Foundever Chief Operating Officer for APAC, revealed that the company plans to continue its expansion in the Philippines. “In addition to our presence in Cebu, we will also be launching in Davao within the year.”

Foundever is a global leader in the customer experience (CX) industry. It has 170,000 associates across the globe who help more than 750 of the world’s leading and digital-first brands.

The global rebranding to Foundever™ underscores the company’s relentless commitment to innovation, dynamism, and top-notch customer experience delivery. It celebrates the expertise on which the company was founded, while maintaining the same level of innovation and agility with a strong human-centric element to its solutions. 

“We’re thrilled that the launch of the first hub with the new brand is happening in one of the Philippines’ largest growth areas,” said the General Manager for Foundever™ in Manila and Cebu, John Sneed, at the launch event. 

“With our new Foundever hub, we’re looking forward to further tapping into the exceptional talents in the region so we can deliver even higher levels of productivity and customer experience for the clients we work with across the globe,” he shared.

Foundever has successfully grown from a small startup to become a global company that delivers over 9 million customer conversations and insights each day to help clients navigate their digital transformation journey.

By combining scalability, award-winning culture, and innovative solutions, the company is able to stay ahead in the CX game for the world’s leading brands. 

Since acquiring SYKES in 2021, Foundever has established its position as one of the top customer experience providers in the world.

In the Philippines, this acquisition created a mutual employment advantage between the two companies and saw the number of Foundever™ associates across the country grow to over 40,000.



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