The Social Security System (SSS) recently launched its pilot Digital Branch located at the 2nd floor of Robinsons Galleria South in San Pedro, City, Laguna to offer multi-channel service delivery platforms to its members, employers, pensioners, and the general public from its 27 barangays.
SSS President and Chief Executive Officer Aurora C. Ignacio said that the pilot branch will help members and pensioners to get acquainted with the various SSS digital platforms.
“As we continue our digital transformation, the SSS is aware of the current situation where some of members and pensioners need assistance in using our My.SSS Portal and SSS Mobile App. Hence, we created a digital branch to encourage members to enroll in the My.SSS Portal. Branch personnel can personally guide them in exploring the electronic services available and proceed with online transactions. Members and pensioners will later be comfortable in using our online services so that they can finally transact on their own at the comfort of their homes and workplaces. We will continue to convert regular branches to digital in National Capital Region and selected provinces nationwide.” Ignacio said.
SSS San Pedro Digital branch has three sections: the E-center, Mobile App Learning Center and Customer Care Center.
The E-Center is the venue for employers and individual members to learn or avail SSS online services such as:
a. My.SSS Registration and Profile Maintenance;
b. Registration Services;
c. Inquiry on Membership and Coverage like Membership Status, Contributions, Employment History, Payments;
d. Filing and Status inquiry of Loans and Benefit Claim Transactions like Funeral Claim, Retirement Claim, Sickness and Maternity Notifications;
e. Generation of Payment Reference Number for the payment of contributions and loan premiums; and
f. Auxiliary Services such as Disbursement Account Enrollment, Appointment System and Request for Records.
Meanwhile, the Mobile App Learning Center is where members can learn how to access the SSS online service portals using their mobile phones and tablets.
Lastly, the Customer Care Center is for other transactions which are not yet available online (over-the-counter/face-to-face transaction) including the presentation or confirmation of original documents and Death and Disability claim applications.
SSS San Pedro Digital Branch is open from Monday to Friday, 8 a.m. to 5 p.m. following a number coding system for walk-in clients wherein their transaction day will depend on the last digit of their social security number. Walk-in clients however, are also advised to follow the basic health and safety protocols within branch premises.