TripAdvisor, the world’s most reputable travel platform, and two of the biggest online agencies—Agoda and Hotels.com of the Expedia Group company—recently honored Richmonde Hotel Iloilo with awards that recognized its excellence in customer service and guest experiences in the past year.
Richmonde Hotel Iloilo is touted as the trailblazer in the first class hotel category in Iloilo City. It is a member of the Megaworld Hotels group.
By consistently receiving great feedback on TripAdvisor, Richmonde was feted with the 2020 Travelers’ Choice Award, placing it in the top 10% of hospitality businesses around the globe.
This is the fourth consecutive TripAdvisor award of Richmonde Iloilo. In the dining category, the hotel’s restaurant outlet, The Granary, got its second win this year.
For the top hotel reservation sites on the web, guest ratings and reviews play a huge role in influencing bookers.
This 2020, Agoda bestowed to Richmonde its Customer Review Award, while Hotels.com gave to Richmonde its Loved by Guests Award for garnering a score of 9/10 in overall guest satisfaction.
“Receiving these recognitions during these challenging times is very encouraging and gives all of us even greater motivation to push forward and further improve our products and services. Although this has always been our goal year after year since we opened, it warms our hearts to know that our guests appreciate the care and attention we put into our jobs. We are truly grateful for the honor they have given us, and we remain optimistic that we will get to see them again and that happier days will be upon us soon,” said Natalie Lim, Richmonde Hotel Iloilo general manager.
For his part, Cleofe Albiso, group general manager of Megaworld Hotels said: “With the pandemic affecting the hotel industry, these accolades could not come at a better time. These days, travelers need a dependable and highly recommended hotel when they venture out again in the new normal. Now, they will surely look to Richmonde when they travel to Iloilo City.”
Richmonde Hotel Iloilo is located at Megaworld Boulevard cor. Enterprise Road, Iloilo Business Park, Mandurriao, Iloilo City 5000, Philippines.