VIA GRAPHIC PLUS | Manila, Philippines (November 10, 2026) – Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, has enhanced the FedEx Import Tool (FiT) in the Philippines with an integrated duty and tax payment function.
This new enhancement enables importers to complete key customs clearance steps in a single digital platform, from document submission and clearance processing to shipment status tracking and duty and tax payment, helping reduce delays and improve the overall import experience.
Key features of the enhanced FedEx Import Tool include:
- Import clearance management on one online platform accessible anytime, anywhere for FedEx account holders and guest consignees.
- Real-time shipment and clearance status visibility to help businesses stay up to date on shipment progress and take prompt action when required.
- Proactive notifications via SMS, email, or social media to alert importers when action is required, helping keep shipments moving through the clearance process.
- Digital submission of customs documentation and information to streamline interactions and reduce manual paperwork.
- Integrated digital payment options for duties and taxes,allowing customers to conveniently make payments via credit card, e-wallet, or bank transfer without logging in.
- Download clearance documents on demand for easier record management and compliance support.
“The continued improvement of the FedEx Import Tool reflects our commitment to making cross-border shipping simpler through digital innovation,” said Garrick Thompson, managing director, FedEx Philippines. “By enabling online duties and taxes payments in the Philippines, we’re giving customers greater convenience, visibility, and control over their import shipments, while helping them reduce delays and keep their supply chains moving.”
As businesses continue to navigate increasingly complex global supply chains, digital solutions that simplify customs clearance are becoming increasingly important. Available free of charge to both FedEx account holders and non-account customers, the FedEx Import Tool allows importers and consignees to actively manage the customs clearance process online, while empowering customers with a faster and more transparent import experience by bringing payment, shipment visibility, and clearance management together in one platform.
Aside from the Philippines, the FedEx Import Tool is also available to customers across other Asia Pacific markets, including Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia, and Thailand.
FedEx Import Tool is part of the company’s broader portfolio of digital solutions designed to simplify international shipping and customs processes for importers and exporters. Additionally, FedEx Ship Manager™ is a signature tool that helps small businesses efficiently manage their shipments online. It now features integrated AI-powered tools that help improve documentation accuracy to support smoother customs clearance.
Also, as part of ongoing digital enhancements, the capabilities include Customs AI, an AI-powered chatbot that guides customers in creating more accurate product descriptions, and Harmonized Tariff Schedule (HTS) Code Lookup, which leverages machine learning to help identify appropriate tariff classifications and reduce the risk of documentation errors that can delay shipments.
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